Privacy policy

Effective Date: October 17, 2026
Last Updated: October 17, 2026

At Smile Ever Health® we place the highest priority on the privacy, confidentiality, and security of our users, patients, and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, including sensitive health-related data, when you visit our website, purchase our products (such as RecoPro™ and RecoPlus™), or interact with our consultation and support channels (including WhatsApp and official communication mediums).

By accessing or using our website and services, you explicitly consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Information We Collect

Because Smile Ever Health® specializes in health, wellness, and addiction recovery protocols, we collect information across several distinct categories:

A. Personal Identification Information

  • Name & Contact Details: Full name, billing address, shipping address, email address, and telephone/mobile numbers.

  • Account Credentials: Username and encrypted passwords if you create an account on our store.

B. Sensitive Health & Medical Data (Protected Health Information)

To provide safe, home-based cellular detoxification and recovery protocols, we may collect:

  • Medical history, substance use history, and current health status.

  • Questionnaire responses provided during consultations or medical intake.

  • Communications regarding treatment progress, recovery milestones, and personal health inquiries shared via our official platforms (WhatsApp, secure messaging, or email).

C. Technical & Usage Data

  • Device Information: IP address, browser type, operating system, device identifiers, and network information.

  • Browsing Behavior: Pages visited on our site, time spent, referral sources, and interaction data collected through cookies, pixels, and similar tracking technologies.

2. How We Collect Your Information

We gather data through various methods to ensure a seamless and secure experience:

  • Direct Interactions: When you place an order, fill out consultation forms, request customer support, or message us directly via WhatsApp or social channels.

  • Automated Technologies: As you navigate our Shopify store, our web servers and tracking tools automatically log technical data (cookies, web beacons).

  • Third-Party Partners: Secure payment processors, logistics providers, and analytical tools that assist in fulfilling your orders.

3. Purpose of Data Processing (Why We Use Your Data)

We process your personal and medical information strictly for legitimate business, medical guidance, and operational purposes:

  • Protocol Customization & Safety: To evaluate your health history and ensure the safe and proper application of our home-based detoxification protocols.

  • Order Fulfillment & Management: To process transactions, ship products securely, manage billing, and track deliveries.

  • Confidential Communication: To coordinate private consultations, follow up on treatment paths, and answer inquiries via our secure channels (e.g., WhatsApp).

  • Platform Security & Fraud Prevention: To protect our website, prevent unauthorized access, detect fraudulent transactions, and secure user accounts.

  • Legal Compliance: To adhere to applicable health regulations, consumer protection laws, and legal requests from governing authorities.

4. Strict Confidentiality & Data Sharing

At Smile Ever Health®, medical confidentiality is paramount. We do not sell, rent, or trade your personal or health data to third-party marketers. We share your information only under strict conditions:

  • Authorized Medical Experts & Staff: Internal healthcare advisors, consultants, and administrative staff strictly involved in managing your treatment protocol or inquiry.

  • Service Providers: Trusted third-party vendors who assist us in operating our website, processing secure payments, and executing courier/shipping services under strict non-disclosure agreements.

  • Legal Obligations: When required by law, court order, or governmental regulation to protect the safety, rights, or property of Smile Ever Health®, our users, or the public.

5. Data Security Measures

We deploy state-of-the-art administrative, technical, and physical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction:

  • Encryption: All data transmitted between your browser and our Shopify store is protected via Secure Socket Layer (SSL) technology. Sensitive health data handled on private channels (like WhatsApp) is subject to end-to-end encryption.

  • Access Control: Access to sensitive health records and personal data is strictly limited to authorized personnel bound by strict confidentiality protocols.

  • Secure Infrastructure: We leverage Shopify’s enterprise-grade e-commerce security infrastructure, which complies with high-level PCI-DSS standards.

6. Your Data Protection Rights

Depending on your jurisdiction, you retain fundamental rights regarding your personal and medical data:

  • Right to Access: You can request a summary of the personal and health data we hold about you.

  • Right to Correction: You can ask us to update or correct inaccurate or incomplete information.

  • Right to Deletion: You can request the deletion of your personal records, subject to legal and medical retention obligations.

  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time by contacting us directly.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may impact your ability to use certain features of our store.

8. Children’s Privacy

Our services, products, and detoxification protocols are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will take immediate steps to delete such data.

9. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted directly on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Information & Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or your treatment privacy, please reach out to our dedicated privacy and support team:

  • Brand Name: Smile Ever Health®

  • Official WhatsApp: 03700000100

  • Website: www.medicineonline.com.pk

  • Operational Hub: Lahore, Pakistan